Welcome to Mint Health

We’re honored you’ve chosen us to be your navigators in health.

By becoming a member, you’ve invested in a healthcare model designed around you—one that prioritizes meaningful relationships, time, and access. Your membership allows us to provide the care we know you deserve, where we can truly know you, respond quickly when you have questions or concerns, and spend the time needed to address your health thoughtfully.

We believe excellent primary care is built on trust.  Our member-supported model creates that foundation, while insurance billing ensures accountability, evidence-based decision-making, and transparency. The result is the best of both worlds: high-quality medical care with genuine personal attention.

This guide will help you understand how to make the most of your membership and navigate care with our team.

How to Make an Appointment

▶

As a member, you have enhanced access to your care team and greater scheduling flexibility.

  • Same-day or next-day appointments are available for acute concerns; please call or text if you need to be seen quickly, these will not appear online.
  • Routine visits can be scheduled online or by contacting our office by phone or text 802-882-6468
  • Telehealth visits: Not everything requires an in person visit and you can always start here. Best for lab results, mental health, medication renewal or a snowstorm!

If you're unsure whether an appointment is needed, reach out—we're happy to help guide you, just give us a call.

Sign Up for the Portal

▶

This is how we send documents, results, medical questions and education materials. We kindly ask that you sign up before your first appointment.

How to sign up for the portal (video)

After Hours

▶

We're here to support your urgent needs after hours. You can reach us by phone or text at 802-882-6468.

  • By phone, select option 1
  • By text, you'll receive an automatic text back. If you reply 1, we'll get a text notification to ensure we respond quickly.

Cancellation Policy

▶

At Mint Health, we reserve dedicated time for each patient to ensure you receive the personalized care you deserve. When appointments are cancelled without adequate notice, it prevents us from serving other patients who need care.

Our Policy

  • We require at least 48 hours notice for appointment cancellations or rescheduling
  • We understand that emergencies and unexpected situations arise like severe illness or severe weather that prevent you from making your appointment

Late Cancellations and No-Shows

After three late cancellations or no-shows within a 12-month period, we may need to:

  • Require a refundable deposit for future appointments of $100, or
  • Ask you to seek primary care services elsewhere

A late cancellation or no-show includes:

  • Cancelling with less than 48 hours notice for reason within your control
  • Not showing up for a scheduled appointment

Alternative Option

If you're unable to come to the office but can still meet virtually, we're happy to convert your in-person appointment to a virtual visit. This does not count toward the cancellation policy. Just let us know as soon as possible.

How to Cancel or Convert to Virtual

Please contact us as soon as you know you need to make a change:

Call or text: (802) 882-6468

How to Communicate With Us

▶

We strive to respond promptly and thoughtfully, recognizing that timely communication is a key part of high-quality care.

Use our secure patient portal when you have:

  • Non urgent medical questions or follow-up concerns
  • Clarification about treatment plans
  • Guidance on whether symptoms require an in-person visit

Please call or text the office when:

  • You need to cancel or reschedule an appointment within 24 hours
  • You have a more urgent follow up or prescription need
  • You are unsure whether you should come in due to acute illness
  • You are unsure whether you need to go to the emergency department

After Hours Guide

  • Please call or text requesting a call back if you have an urgent need after business hours. We will always have an on call provider checking messages.
  • Urgent symptoms such as chest pain, shortness of breath, high fever, seizure, stroke symptoms such as facial asymmetry, speech difficulty, or muscle weakness, require immediate call to 911 or ED visit. DO NOT WAIT FOR A CALLBACK.

How to Get Labs

▶

If your provider recommends laboratory testing:

  • They will review which labs are needed, why they're important, and where to complete them.
  • We partner with Labcorp to offer reduced self pay rates for those without insurance or with high deductible plans. We will provide cost quotes when applicable.
  • Labs may be drawn in-office or at an external lab facility.
  • Results will be accessible to you via our patient portal upon review.
  • We recommend scheduling a Telehealth results visit to ensure thorough review.

Never hesitate to ask questions about your labs—we want you to understand your health information.

How to Request Medication Refills

▶

Before requesting a refill, please review the following:

1. Check for existing refills

Many prescriptions are written for up to one year (e.g., 30 days with refills or 90 days with refills). Insurance determines how much can be dispensed. Please check your pill bottle—if refills remain, contact your pharmacy directly to request them.

2. Time since last visit

If it has been more than a year since your last visit, an appointment is required to renew your prescription. If needed, we can provide a short-term supply to prevent gaps in medication. If you were recently seen for this condition, we will renew your medication.

3. Changing pharmacies

  • Same pharmacy chain: ask the new location to transfer your prescription.
  • Different pharmacy chain: notify us of the new pharmacy, and we will send remaining refills.

Please note: DEA regulations do not allow controlled substances to be prescribed out of state.

To request medication refills:

  • Submit requests through the patient portal or contact our office directly.
  • Please allow adequate notice before running out of medication.
Select a section to view details

How to Make an Appointment

As a member, you have enhanced access to your care team and greater scheduling flexibility.

  • Same-day or next-day appointments are available for acute concerns; please call or text if you need to be seen quickly, these will not appear online.
  • Routine visits can be scheduled online or by contacting our office by phone or text 802-882-6468
  • Telehealth visits: Not everything requires an in person visit and you can always start here. Best for lab results, mental health, medication renewal or a snowstorm!

If you're unsure whether an appointment is needed, reach out—we're happy to help guide you, just give us a call.

Sign Up for the Portal

This is how we send documents, results, medical questions and education materials. We kindly ask that you sign up before your first appointment.

How to sign up for the portal (video)

After Hours

We're here to support your urgent needs after hours. You can reach us by phone or text at 802-882-6468.

  • By phone, select option 1
  • By text, you'll receive an automatic text back. If you reply 1, we'll get a text notification to ensure we respond quickly.

Cancellation Policy

At Mint Health, we reserve dedicated time for each patient to ensure you receive the personalized care you deserve. When appointments are cancelled without adequate notice, it prevents us from serving other patients who need care.

Our Policy

  • We require at least 48 hours notice for appointment cancellations or rescheduling
  • We understand that emergencies and unexpected situations arise like severe illness or severe weather that prevent you from making your appointment

Late Cancellations and No-Shows

After three late cancellations or no-shows within a 12-month period, we may need to:

  • Require a refundable deposit for future appointments of $100, or
  • Ask you to seek primary care services elsewhere

A late cancellation or no-show includes:

  • Cancelling with less than 48 hours notice for reason within your control
  • Not showing up for a scheduled appointment

Alternative Option

If you're unable to come to the office but can still meet virtually, we're happy to convert your in-person appointment to a virtual visit. This does not count toward the cancellation policy. Just let us know as soon as possible.

How to Cancel or Convert to Virtual

Please contact us as soon as you know you need to make a change:

Call or text: (802) 882-6468

How to Communicate With Us

We strive to respond promptly and thoughtfully, recognizing that timely communication is a key part of high-quality care.

Use our secure patient portal when you have:

  • Non urgent medical questions or follow-up concerns
  • Clarification about treatment plans
  • Guidance on whether symptoms require an in-person visit

Please call or text the office when:

  • You need to cancel or reschedule an appointment within 24 hours
  • You have a more urgent follow up or prescription need
  • You are unsure whether you should come in due to acute illness
  • You are unsure whether you need to go to the emergency department

After Hours Guide

  • Please call or text requesting a call back if you have an urgent need after business hours. We will always have an on call provider checking messages.
  • Urgent symptoms such as chest pain, shortness of breath, high fever, seizure, stroke symptoms such as facial asymmetry, speech difficulty, or muscle weakness, require immediate call to 911 or ED visit. DO NOT WAIT FOR A CALLBACK.

How to Get Labs

If your provider recommends laboratory testing:

  • They will review which labs are needed, why they're important, and where to complete them.
  • We partner with Labcorp to offer reduced self pay rates for those without insurance or with high deductible plans. We will provide cost quotes when applicable.
  • Labs may be drawn in-office or at an external lab facility.
  • Results will be accessible to you via our patient portal upon review.
  • We recommend scheduling a Telehealth results visit to ensure thorough review.

Never hesitate to ask questions about your labs—we want you to understand your health information.

How to Request Medication Refills

Before requesting a refill, please review the following:

1. Check for existing refills

Many prescriptions are written for up to one year (e.g., 30 days with refills or 90 days with refills). Insurance determines how much can be dispensed. Please check your pill bottle—if refills remain, contact your pharmacy directly to request them.

2. Time since last visit

If it has been more than a year since your last visit, an appointment is required to renew your prescription. If needed, we can provide a short-term supply to prevent gaps in medication. If you were recently seen for this condition, we will renew your medication.

3. Changing pharmacies

  • Same pharmacy chain: ask the new location to transfer your prescription.
  • Different pharmacy chain: notify us of the new pharmacy, and we will send remaining refills.

Please note: DEA regulations do not allow controlled substances to be prescribed out of state.

To request medication refills:

  • Submit requests through the patient portal or contact our office directly.
  • Please allow adequate notice before running out of medication.